This policy explains what information Cards for Knots collects, how we use it, and the choices you have. It applies to cardsforknots.in and our order and support services.
We collect your name, contact details and delivery address; the invitation details you submit (names, dates, venues, wording and any photos or logos); and order, proof and payment metadata processed securely through Razorpay.
We also collect basic device and usage data to keep the site secure and improve it.
To fulfil your order — crafting and printing your invitation, sharing proofs, arranging delivery, and sending order updates by email or WhatsApp.
To provide support, prevent fraud, meet legal and tax obligations, and improve our designs and service.
We use essential cookies for checkout and sessions, plus optional analytics and preference cookies. You can accept or manage these from the cookie banner at any time.
We share data only with providers who help us serve you: Razorpay (payments), courier partners (delivery), and email/WhatsApp providers (communication). We never sell your personal data.
We keep your data for as long as needed to fulfil orders and meet legal and tax requirements, after which it is deleted or anonymised.
You can request access to, correction of, deletion of, or a copy of your personal data. Contact us and we will respond within a reasonable time.
In accordance with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is Vijay, Inkpix Private Limited, D.No 35, Part-II, S.No.358/18, Railway Station Road, Tirupathur, Tirupathur District, Tamil Nadu 635601, India. Email vijay@piccabee.com.
Complaints are acknowledged within 24 hours and resolved within 15 days.