Because our invitations are personalized to you, this policy explains when returns, reprints and refunds apply.
Personalized printed cards and digital e-invites are generally non-returnable once the proof is approved or the files are delivered, as they are made uniquely for you.
You may cancel at any point before approving your proof, for a full refund. Nothing has been printed, so nothing is lost — just email us with your order number.
If your printed cards arrive with a printing defect or are damaged in transit, we will reprint them free of charge or issue a refund. Please report it within 48 hours of delivery with photos.
Approved refunds are issued to your original payment method within 5–7 working days. Your bank may take a little longer to reflect it. We cannot refund to a different account.
Message us on WhatsApp or email design@cardsforknots.com with your order number and, for defects, clear photos. Our team will guide you through the next steps.
Digital e-invites are non-refundable once delivered, except where there is an error on our side that we cannot correct.