Introduction
Thank you for shopping at CardsForKnots.in. We strive to provide you with high-quality digital wedding invitations and exceptional customer service. Please read our Refund and Cancellation Policy carefully to understand your rights and options regarding your purchase.
Cancellation Policy
Order Cancellation
- Cancellation Time Frame: Since all our orders are customized, you may cancel your order within 3 hours of placing it. After this period, cancellations are not possible as we begin processing your order immediately to ensure timely delivery.
- How to Cancel: To cancel your order, please contact us as soon as possible within the 3-hour window. You can reach us at:
- Information Required: Please provide your order number and any other relevant details when requesting a cancellation.
Refund Policy
Digital Products
Due to the nature of digital products and the customization involved, all sales are final once the product has been delivered. We do not offer refunds or exchanges for digital wedding invitations after delivery.
Refund Eligibility
- Order Issues: If you encounter any issues with your order, such as receiving the wrong product or a defect in the digital file, please contact us immediately. We will review your case and provide a suitable resolution, which may include a replacement of the digital file.
- Resolution Time: We aim to resolve any issues within 1-2 business days after receiving your complaint.
Design Changes
- No Design Changes After Draft: Once a design is ordered and payment is made, it cannot be changed to another design of the same price once the draft of the design is sent to you. Please ensure you review your order carefully before completing your purchase.